ph62 Privacy Policy

1. Introduction

ph62 ("ph62," "we," "us," "our") is committed to protecting the privacy and personal data of all users of the ph62 online gaming platform available at ph62.one (the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information in connection with your use of the Platform and all associated services.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. By registering an account or using the ph62 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy.

2. Data We Collect

ph62 collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name, date of birth, and nationality;
• Email address and mobile phone number;
• Username and encrypted password;
• Residential address (city, province, region within the Philippines).

2.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID);
• Proof of address documents;
• Selfie or liveness verification images where required;
• Proof of payment method ownership.

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references;
• GCash or Maya account references (partial, for verification purposes only);
• Bank account details provided for withdrawal processing (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or other eligible Philippine banks).

2.4 Gameplay & Activity Data

• Game history, bet amounts, win/loss records, and session durations;
• Bonus and promotion usage history;
• Responsible gaming tool usage (deposit limits, session timers, self-exclusion requests).

2.5 Technical & Device Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Cookie identifiers and session tokens;
• Platform access logs and timestamps.

2.6 Communications Data

• Customer support chat transcripts and email correspondence;
• Survey responses and feedback submissions.

3. How We Use Your Data

ph62 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your ph62 account, including processing deposits and withdrawals in Philippine Peso (PHP);
• Identity Verification: To verify your identity and age (21+) in compliance with PAGCOR regulations and anti-money laundering (AML) requirements;
• Service Delivery: To provide access to games, promotions, bonuses, and customer support;
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform;
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including reporting obligations to PAGCOR and other competent authorities;
• Responsible Gaming: To monitor gameplay patterns and enforce responsible gaming tools, including self-exclusion and deposit limits;
• Communications: To send you account notifications, transaction confirmations, promotional offers (where you have opted in), and important policy updates;
• Platform Improvement: To analyze usage patterns and improve the performance, features, and user experience of the ph62 Platform;
• Legal Claims: To establish, exercise, or defend legal claims where necessary.

4. Legal Basis for Processing

ph62 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given explicit consent to the processing of your personal data for specific purposes (e.g., marketing communications);
• Contractual Necessity: Where processing is necessary to perform our contract with you (i.e., the ph62 Terms & Conditions);
• Legal Obligation: Where processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements and AML obligations;
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and freedoms.

5. Data Sharing & Disclosure

ph62 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients:

5.1 Service Providers. We engage trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, Maya, and Philippine banking partners), KYC verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

5.2 Regulatory & Law Enforcement Authorities. ph62 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities where required by law, court order, or regulatory directive.

5.3 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of ph62's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

5.4 With Your Consent. ph62 may share your data with other third parties where you have given explicit consent to such sharing.

6. Data Retention

ph62 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations;
• Transaction records are retained for a minimum of five (5) years;
• Customer support communications are retained for three (3) years;
• Technical and device logs are retained for up to twelve (12) months.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized.

7. Data Security

ph62 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ph62 Platform;
• Encryption of sensitive data at rest, including financial and identity information;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and penetration testing;
• Two-factor authentication options for player accounts.

While ph62 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8. Cookies & Tracking Technologies

ph62 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and login status.
• Analytics Cookies: Help us understand how players use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymized where possible.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the ph62 Platform.

9. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph62:

• Right to be Informed: The right to know how your personal data is being collected and processed;
• Right of Access: The right to request a copy of the personal data ph62 holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing or other purposes based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 14 below. We will respond to all verified requests within fifteen (15) business days.

10. Children's Privacy

The ph62 Platform is strictly intended for adults aged 21 years and above. ph62 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete such data and close the associated account. If you believe a minor has registered on ph62, please contact us immediately.

11. Third-Party Links

The ph62 Platform may contain links to third-party websites or services. ph62 is not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to data collected by ph62 through the ph62 Platform.

12. International Data Transfers

ph62 primarily stores and processes personal data within the Philippines. Where data is transferred to service providers located outside the Philippines (for example, cloud infrastructure providers), ph62 ensures that appropriate safeguards are in place to protect your data in accordance with the Philippine Data Privacy Act, including contractual data protection clauses with the relevant service providers.

13. Changes to This Privacy Policy

ph62 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or in-platform notification at least seven (7) days before taking effect, where practicable. The "Last Updated" date at the top of this Policy will reflect the date of the most recent revision. Your continued use of the ph62 Platform following notification of changes constitutes your acceptance of the revised Policy.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer (DPO):

ph62 Data Protection Officer
Email: [email protected]
General Support: [email protected]
Response Time: Within 15 business days of receipt of your request.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been adequately addressed by ph62.